Client Rights, Records & Complaints

Effective: September 28, 2026

Texas consumer-access notice. This page is intended to provide prominent instructions for requesting health records, contacting the licensing authority, and filing a consumer complaint, consistent with Texas Health & Safety Code §181.105.

Request your health records

To request your health care records from Rubber Duck Therapy, Inc., submit a written request identifying your name, reliable contact information, the records or date range requested, and the form in which you would prefer to receive the records. Do not send unnecessary clinical detail in the request.

Submit by mail:
Rubber Duck Therapy, Inc. — Records Request
729 Grapevine Hwy, Suite 155
Hurst, Texas 76054
This is a mailing address only. Therapy services are not provided here.

Or begin the request by email: . Because ordinary email may not be appropriate for sensitive information, the practice may direct you to a more secure method to verify identity and complete the request.

Identity verification and a legally valid authorization may be required before records are released. Access may be limited where permitted by applicable state or federal law. Texas law generally requires a provider using a capable electronic health-record system to provide a requested electronic health record in electronic form by the 15th business day after receiving a written request, unless an applicable exception applies or the requester agrees to another form.

Licensing authority

Dr. James D. Grisham practices as a Texas LPC Associate under supervision. The applicable licensing authority is the Texas Behavioral Health Executive Council (BHEC) and the Texas State Board of Examiners of Professional Counselors.

Texas Behavioral Health Executive Council
1801 Congress Ave., Suite 7.300
Austin, Texas 78701
(512) 305-7700
bhec.texas.gov

File a consumer or licensing complaint

BHEC states that a complaint against a licensee must be submitted on the Council's approved complaint form. The completed form may be sent to Enforcement@bhec.texas.gov or mailed to BHEC at the address above. Complaint information and the current form are available at BHEC's complaint page.

The statewide Health Professions Council complaint referral system is 1-800-821-3205.

Privacy complaints

You may also raise a privacy concern directly with Rubber Duck Therapy, Inc. using the contact information above. Filing a complaint will not result in retaliation. Depending on the concern, you may also have rights to complain to federal or state authorities.

Confidentiality and Mandatory Reporting in Texas

What you discuss in therapy is generally confidential. There are, however, circumstances in which Texas law requires me to make a report or otherwise permits or compels disclosure. When disclosure is necessary, I will limit the information disclosed to what is reasonably necessary or legally required.

When I am required to report

Suspected child abuse or neglect. As a mental health professional in Texas, I am a mandatory reporter. If I have reasonable cause to believe that a child has been abused or neglected, may be abused or neglected, or otherwise falls within a reporting circumstance established by Texas Family Code Chapter 261, I must make the required report. A professional must generally report no later than the 24th hour after first having reasonable cause to believe the reportable circumstances exist. This responsibility cannot be delegated to another person, and professional confidentiality does not prevent the report.

Suspected abuse, neglect, or exploitation of an elderly person or person with a disability. If I have cause to believe that an elderly person or a person with a disability is in a state of abuse, neglect, or exploitation, Texas law requires an immediate report to the agency designated by law. This duty applies even when the information was learned through otherwise confidential professional communications.

Other circumstances in which confidentiality may be limited

Serious and imminent safety concerns. Texas law permits a mental health professional to disclose confidential information to appropriate medical, mental-health, or law-enforcement personnel when the professional determines that there is a probability of imminent physical injury by the client to the client or another person, or a probability of immediate mental or emotional injury to the client. This safety exception is distinct from the mandatory abuse-reporting duties described above.

Court orders and other legal requirements. Confidential information may also have to be disclosed when disclosure is specifically required by applicable law or a valid court order. When legally appropriate, I will take reasonable steps to protect confidentiality and disclose only what the law or order requires.

Client authorization. Information may be released when you provide a valid written authorization, subject to applicable law and the terms of that authorization.

Important: These limits are discussed as part of informed consent. The exact response in a particular situation depends on the facts and the law that applies at that time. Mandatory reporting is not optional when the statutory reporting threshold is met.